FAQ | Pho King Gifts

What is Print-on-Demand?

Print-on-Demand (POD) is a fulfillment method where products are printed only when an order is placed. This means each item is custom-made specifically for you!

Can you make custom designs?

While our items are custom printed to order, we do not currently offer custom designs. If you have an idea for an item or design that we do not currently carry, please contact us and we might just add it to our collection!

Can I order in bulk or for special events?

Absolutely! If you're interested in bulk orders or need custom t-shirts or gifts for an event (e.g., corporate events, birthdays, weddings), please contact us for special pricing and details.

What do you do with my information?

Please refer to our privacy policy page for more information.

How do I go about returns and/or refunds?

Please refer to our refund policy page for more information.

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping times and rates will vary depending on your location and are calculated at checkout.

How can I make sure I order the right size?

Please refer to the size guide provided on each product page. We recommend double-checking your measurements before placing your order, as we do not offer returns for incorrect sizing.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other popular payment options depending on your location.

I don't like my item or no longer want it. What can I do?

Since all items are custom printed upon order, we cannot accept returns or issue refunds for buyer’s remorse (e.g., you changed your mind) or incorrect size selection. Please refer to our size charts and product descriptions carefully before placing your order. Check out our refund policy page for more information.

How fast will I receive my order?

Please refer to our shipping policy page for more information.

Do you offer discounts or promotions?

Yes, we offer seasonal discounts and promotions! Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

How do I track my order?

Once your order is shipped, you'll receive an email with a tracking link. You can use this link to check the status of your delivery.

Can I cancel or change my order after placing it?

We start processing orders immediately after they're placed, so changes or cancellations are not always possible. However, if you need to make an adjustment, please contact us as soon as possible and we'll do our best to accommodate.